Rate your compressed air suppliers
May 15th 2008 The British compressed Air Society (BCAS) has launched a new scheme to help compressed air users work out with whom they want to do business. The Trusted Trader Scheme allows compressed air users to rate BCAS member companies on their performance, thereby providing users with a peer-reviewed guide to their competence.
Launching the scheme in April, BCAS chief Chris Dee likened the scheme to a Which? magazine for the compressed air and vacuum industry. BCAS members are given standard customer satisfaction forms which are handed out to clients on any given job, filled in by the customer and posted to an independent company, Referenceline, which has worked with BCAS since the pilot stage began a year ago. Referenceline processes and uploads the forms, ensuring the scheme is unbiased, providing users with a guide to the past performance of any given member. The scheme will eventually become mandatory for all member companies.
While BCAS is keen to promote the scheme and its independence, those firms who receive negative feedback are given 10 days to address the issue before their rating, and therefore reputation, is impacted upon. However, this guarantees members are fulfilling their obligations and rectifying any problems that may arise through their own actions, or those of their sub contractors. Which means the entire supply chain is thereby opened to greater scrutiny.
BCAS believes that alongside its broader work, the scheme will help drive membership, increase credibility and improve capability and competency. The pilot project results can be viewed at www.referenceline.com/bcas.
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